Support services - level 1 to 6 and consulting services - level 7 to 10

Prices: single computers # severe problems + network computers - see level 7-10 !

Level 5: Solutions on the phone which take more time. The customer will be instructed.
It needs some changes in the customers computer system an investigation in the internet.

Level 6: Solutions on the phone which take more time and mail communication
could be necessary. The customer will be instructed. It needs some changes in the
customers computer system and an investigation in the internet.
An appointment has to made because the customer can not manage the
complicated changes without help.

Level 1/2       Level 3/4      Level 7-10      conditions      

Prices in gross: Deluxe-Bonus-Card

Minimum per call: 15 minutes (all included: 10 minutes of analyzing or focussing on relevant error messages) for EUR 15,-
Extra minutes 1,00 EUR.

After 8 p.m. there´s an extra fee of 100%, so 15 minutes cost EUR 30,- and for every extra minute 2,00 EUR are taken from the bonus card [see conditions please !].

The Deluxe-Bonus-Card guarantees you max. 240 min. support by telephone for 240,- EUR - until 8 p.m.